Why did you choose the name Jackfruit?
Jackfruit the label is named after the jackfruit, a tropical fruit native to South East Asia. They can be large or small, round, short, long, or lumpy. At any size and at any stage they are delicious and versatile – they can be enjoyed ripe or unripe, sweet or savoury - and we thought this was a nice metaphor for the inclusivity and body positivity that are at the core of how we envision our label.
How do I care for my Jackfruit pieces?
To extend the life of our pieces for as long as possible hand wash them with eco detergents (never harsh detergents or bleach) in cold water. The next best option is to wash them on the delicate cycle of your machine, either in a lingerie bag or with no other clothing with zippers etc. Always wash with like colours and never tumble dry. Depending on how you wash your pieces some small threads may come loose. Trim these carefully, never pull at them.
We always recommend purchasing our bralettes in a size that will allow you to wear them on the loosest setting. That way, as the fabric gives over time you will be able to make the band tighter, further extending the time you can wear them. The more care you take with our garments, the longer they will be with you.
I don’t see my size. Do you offer sizing outside of what’s available for purchase on your website?
We absolutely do. Whether you require a size outside of our current range or further customisation options, we offer custom garments so that everyone can get their perfect fit.
Custom sizing starts from $10. Contact us to discuss your options.
Can I swim in your underwear?
Sure! Just avoid chlorine, sharp rocks and rough surfaces, and be gentle with them when they’re wet.
Which currency am I purchasing in?
All of our prices are listed in Australian dollars (AUD).
Can I get free shipping?
We offer free shipping for all Australian orders over $100 and free international shipping on orders from $150. If your country doesn't have a free shipping option listed yet, please contact us and we will work out a rate and add it to the website for you.
New Zealand $150+
United Kingdon $250+
United States $250+
We are based in a regional area, so please allow up to 7 days for delivery to Sydney, Brisbane, Melbourne and Adelaide, and longer for Metropolitan WA, NT, TAS and all rural areas. Orders outside of Australia or New Zealand are expected to be delivered within 5-20 business days.
If you order express we will take your order to our nearest distribution centre (Tweed South) and you will receive your order the next day (to Metropolitan areas only). Our express post charge reflects this.
Read our shipping and handling policy here
Do you offer returns or exchanges?
All sales are final after 14 days. Please choose your items carefully, and contact us with any questions prior to your order. Due to the nature of our garments and for hygiene reasons we do not offer returns or exchanges on underwear, however in the unlikely event that you are sent a faulty item we will replace it. Please see our return and exchange policy here.